Customer Satisfaction
Refund Policy.
Transparent, fair, and simple. Here’s how we handle your investment.
14-Day Window
Request a full refund within the first 14 days of your project start date.
Review Process
Our team reviews your request and work status within 48 business hours.
Fast Payout
Once approved, funds are returned to your original payment method in 5-10 days.
Detailed Terms
At GROXIM, we strive for excellence. However, if you feel the service isn't a fit, we offer the following terms:
What is Refundable?
- Initial project deposits (pre-start).
- Unused subscription credits.
- Service failures on our part.
Non-Refundable
- Completed design deliverables.
- Third-party fees (Hosting/Domains).
- Custom development already coded.
Ready to start a request?
Email us with your order number and reason.